Help centre
How this works
Group buying works differently from ordinary shopping, and the differences are all about money: what a token is, when you are committed, what happens to the price, and how a refund reaches you. Start with those.
How group buying works
Tokens and commitment
Payments
Prices and price protection
Refunds and cancellations
Your account
Still stuck?
If it involves money — a payment that did not go through, a refund that has not arrived, a balance you cannot see — contact us rather than waiting. We would rather answer twice than have you lose a reservation.
Contact us