Reach the right desk the first time
Four ways in, each going somewhere that is actually staffed. If your question is about an order you have already placed, the first option is the fastest — it attaches your account and order history to the request, so nobody has to ask you for them.
A problem with an order, a reservation or a refund
Raise it through your account and it becomes a ticket with a number, a queue and a response window — not an email somebody may or may not have read. You can see its status at any time.
Law firms, chambers, libraries and departments
Bulk requirements, consolidated invoicing, procurement documentation and institutional pricing. Tell us the requirement and the quantity and we will come back with what is possible.
Selling to the legal profession through LexPerks
We come to a publisher with demand that has already been counted — members who have asked for a title by name, and members who have paid to reserve it. If you publish for the legal profession in India, that is the conversation.
What to expect
Acknowledged in 48 hours
Every complaint, counted from when you raise it rather than from when we open it.
Resolved within a month
The period the Consumer Protection (E-Commerce) Rules, 2020 set. Usually far sooner; that is the outer limit, not the target.
No requirement to exhaust us first
Nothing in our terms asks you to finish our process before approaching the consumer commission where you live.
One thing we cannot help with
LexPerks sells books, technology and services to legal professionals. We do not give legal advice, we do not comment on the law, and we cannot tell you which authority applies to your matter — including when the question arrives as a question about a title we sell.
This is a boundary we keep deliberately rather than a disclaimer we print. If you write to us with a legal question we will say so plainly rather than answer it badly.