Grievance Redressal

Last updated 23 August 2026

How to raise a complaint

Tell us your order or reservation reference if you have one. It is the fastest way for us to see what you are seeing.

Our Grievance Officer

Name: [To be completed before launch: Grievance Officer's name. This is a statutory requirement and has deliberately not been guessed.] Email: [To be completed before launch: Grievance Officer's email address. This is a statutory requirement and has deliberately not been guessed.] Telephone: +91 94131 44646 Address: 309, Arg Divine Enclave, Jaisinghpura Road, Bhankrota, Jaipur, Rajasthan 302026, India

Appointed under rule 4(5) of the Consumer Protection (E-Commerce) Rules, 2020.

The timelines we are bound by

We acknowledge every complaint within 48 hours of receiving it.

We resolve it within one month.

These are the periods the Consumer Protection (E-Commerce) Rules, 2020 require, and they run from when you complain — not from when we get to it. The clock does not stop while we are waiting for something from you, which is why we try not to leave you waiting either.

If we do not resolve it

You may approach the consumer commission having jurisdiction where you reside, under the Consumer Protection Act, 2019. Nothing on this platform requires you to exhaust our process first, and nothing in our terms takes that right away.

The National Consumer Helpline is on 1915, and complaints can be filed at consumerhelpline.gov.in.