How We Count, and How We Refund

Why this page exists

You are being asked to send money to a platform before a price is final. That is an unusual thing to ask, and it deserves an explanation of what happens to the money and where the numbers come from.

What the commitment count means

The number on a deal page is the count of reservations whose token has actually been paid. It is not views, not follows, not carts, and not an estimate.

There is exactly one place in our system that can change it, and it changes only inside the transaction that takes a payment. No member of staff has a field anywhere that edits it — a commitment count somebody can type is a price somebody can type.

Where your money sits

A token is held against the deal it was paid for and is recorded as money owed to you until the deal resolves. It is not treated as our revenue while a deal is open.

Every movement is written to an append-only ledger — entries are added, never edited or deleted — and a reconciliation job checks continuously that what the ledger says matches what actually happened.

When you get money back

A deal that misses its minimum refunds every token automatically, without anyone asking. It is not a request you make; it is what closing a failed deal does.

Cancel inside the window on the deal page and your token comes back in full. Goods damaged, wrong or not as described are refunded in full including delivery, and we pay for the return.

Refunds go back to the method you paid with. We do not offer credit instead unless you ask for it.

What a saving is measured against

A verified reference price for that exact edition, recorded before the deal opens, with a source, a date and two different people involved — the person who records a price is not allowed to be the person who confirms it.

A group deal opens at 35% off that price or better. It is not a target: a group deal below it cannot be created, cannot be published, and is refused by the database itself.

If something goes wrong

Complain, and we acknowledge within 48 hours and resolve within one month — the periods the Consumer Protection (E-Commerce) Rules, 2020 require. The clock runs from when you complain, not from when we get to it.

If we do not put it right, you can go to the consumer commission where you live. Nothing in our terms asks you to exhaust our process first.