Cancellations and Refunds

The short version

If a deal does not proceed, you get your token back in full, automatically, without asking.

If you cancel within the cancellation window shown on the deal page, you get your token back in full.

If goods arrive damaged, wrong, or not as described, you get your money back in full including any delivery charge.

Cancelling a reservation

Each deal states a cancellation window, commonly 24 hours from reserving. Within that window you may cancel your reservation from your dashboard and your token is refunded in full.

After that window your reservation counts toward the group's commitment, and other members' prices depend on it. It can no longer be cancelled at will, though the situations below still apply.

When a deal does not proceed

If a deal closes below its minimum viable quantity, or we cancel it, every token is refunded in full. This is initiated automatically when the deal closes — you do not need to request it and there is no charge.

If the balance is not paid

If you do not pay the balance within the stated window, your reservation lapses. Whether the token is refunded or forfeited in that situation is stated on the deal page before you reserve.

If we cancel your reservation for a reason of our own — we cannot supply, the edition is withdrawn, the publisher fails us — your token is refunded in full regardless.

Damaged, wrong or not as described

Tell us within 7 days of delivery. Send a photograph if the item is damaged; it makes the claim faster and we will not otherwise ask you to prove it twice.

Where a return is accepted, you are refunded the full amount you paid including delivery. We arrange and pay for the return; we do not ask a member to bear the cost of our mistake.

How long a refund takes

We initiate a refund to the original payment method as soon as it is approved. How long it then takes to appear depends on your bank or card issuer, typically 5 to 7 working days.

Refunds are always made to the method you paid with. We do not issue store credit in place of a refund unless you ask for it.

We do not charge a cancellation fee. Rule 4(11) of the Consumer Protection (E-Commerce) Rules, 2020 permits one only where we bear a similar charge ourselves, and we do not.

If you think a refund is late

Contact our Grievance Officer. We acknowledge within 48 hours and resolve within one month, as the Consumer Protection (E-Commerce) Rules, 2020 require.